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If you encounter an error while attempting to withdraw, you can contact our support team at support@collectivememory.ai. However, some messages do not necessarily require reporting:

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“Today’s ATTN pool has been fully used – next withdrawal opens in 24 hours”

Today's ATTN Pool 1
A fixed amount of ATTN is allocated daily to ensure ongoing withdrawal availability. In some cases, there may be a short gap between allocation batches, which can temporarily trigger this message. What to do in this case:
Simply wait 1–2 hours and try withdrawing again.

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“Not eligible for withdrawal yet. Capture more attention-worthy memories” or “Withdrawal already performed within the last month”

If you see this message and your withdrawal is denied or delayed by 1-2 days, we recommend the following: Try again in 24–48 hours
In this case there is no need to attempt another withdrawal within the same day. The system requires at least 24 hours to adjust the conditions for another withdrawal attempt. Increase your contribution across the platform Strong contributors typically stay active in the three main areas:
  • Content Creation – Creating diverse and inspiring content on a consistent basis
  • Staking – Staking on exciting and relevant new content
  • Affiliate – Bringing new users to the app
Users who consistently create high-quality content, participate across platform activities, build strong communities, and avoid manipulative behavior are unlikely to experience these difficulties and are more likely to see their profits grow. If the issue persists, or if you encounter a different error, please contact our support team.

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“This account is currently blocked from performing this action.”

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If you encounter this error while trying to withdraw, please follow these steps: First, check whether your account is blocked. Here are a few simple checks:
  • Are you able to post new content?
  • Are you able to stake?
  • Are you able to redeem creator or investor profits?
If you are unable to perform all of these actions, your account is likely blocked. Please review this article for more information:
https://docs.collectivememory.ai/blocked-account If you are able to complete all of these actions and still encounter the error, please contact the support team by email and include:
  • A screenshot of the error.
  • Confirmation that you are able to post, stake, and redeem profits.
Providing this information in advance will help us assess the issue more efficiently.