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Why can’t I redeem my recent stake?

If you’re unable to redeem your staking funds, one of the following may apply:

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1. Account or Connection Issues

  • Your account may have been temporarily blocked.
  • You may be experiencing a local internet or connection issue.
Please check your connection and try again. If the issue persists, contact our support team at support@collectivememory.ai.

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2. The Specific Memory Was Reported

If you’re unable to redeem funds staked on a specific memory, the content may have been reported for:
  • Fake information
  • Spam
  • ATTN manipulation
In this case, please contact our support team at support@collectivememory.ai and include the following details:
  • Your full name and country
  • Your account ID or wallet address
  • A direct link to the specific memory

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Important Note

If a memory is reported, the respective stake associated with that memory will become non-redeemable. The ATTN will remain locked within the memory to ensure that no user can profit from content that has been flagged or reported. Please avoid staking on fake or spam content. Doing so harms the fairness and integrity of the system and negatively impacts the entire community.