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If you encounter a login error, please try the following steps:
  1. Make sure the app is updated to the latest version and try logging in again.
  2. Verify that you are using the correct email address.
  3. Try uninstalling and reinstalling the app, then log in again using the correct email address.
  4. If the issue persists, please contact our support team. You can find instructions in the following article:
    https://docs.collectivememory.ai/contacting-support
Tip:
If the app is updated to the latest version, it means your account is connected to your email address. If you attempt to log in and see a new account instead of your existing one, it may be due to one of the following:
  • The app is not updated to the latest version.
  • You are logging in with a different email address than the one associated with your account.